Empowering Manager Autumn 2004
November 2004
Welcome to the Empowering Manager Autumn News which focuses on staff retention. Read on to find out: how to keep good staff. Two new services are announced: Teleclasses - coming soon. ‘What are Teleclasses?’ you may be asking. Find the answers below. And I am delighted to announce that the very first Diva Weekend for women will be in March 2005.
Your feedback on this newsletter and suggestions for future issues are very welcome. I look forward to hearing from you. Many thanks, and have a wonderful Autumn!
Alison Smith
Empowering Manager
excellence through partnership
IN THIS ISSUE
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How to keep good staff, and earn their undying loyalty
Press reports last month of a recent staff retention survey set me thinking about my own experiences of managing staff, and being managed. You know that a natural turnover of staff is healthy, yet if staff leave too quickly it can lead to significant additional costs of money, time and effort. You can powerfully influence the commitment of your staff, both to yourself, and to your organisation. The way your staff experience your organisation is very much within your control.
Here are three key areas to consider for earning staff loyalty and a few tips to put into practice:
Acknowledgement - this includes acknowledging your staff as human beings as well as acknowledging what they do.
· Acknowledging achievement is much more than just saying ‘well done’. Be very specific about what qualities this person has shown and what they contributed personally to the achievement.
· Take a genuine interest, for example, when you ask about how your staff are, make sure you really listen to what they say.
Reward – remember there are many different forms of reward. Money matters, and so do many other things – for example fairness, time off, flexible working, feeling valued.
· Find out what each of your staff want most from their job. You may be surprised what matters most to them.
Trust - this is probably the most important element.
· Demonstrate your confidence in your staff. Make sure they know you trust them. Crucial to this is using an empowering management style.
· Be consistent and keep your promises. Ensure you follow through on consequences of success, and of failure. Make sure your staff know that they can trust you.
And here is a bonus tip. Reflect on what it is like to be managed yourself – how do you like your manager to be, and what winds you up? Do more of the first and less of the second!
Want to take this further? Click here to get in touch now and find out more about:
· One to one Coaching on your Management Style
· How to claim your free one hour Teleclass ‘How to keep good staff and earn their undying loyalty’ Teleclasses will begin in late November, early December
· The Empowering Manager Workshop – will be available to Small Businesses in the New Year under a special new low cost scheme.
SPRING COMPETITION WINNER
Congratulations to
Bee McGladdery, Director of White Planet, who won our Spring Competition. White Planet is a highly successful young company offering catered ski holidays of exceptional quality in the French Alps. White Planet worked with Alison on their vision and values before setting up the company. Bee says “Alison’s support gave us a really strong grounding for the new company, and her constant encouragement has buoyed us up through challenging times.” Click here to see White Planet’s beautiful chalets and fantastic offers for the coming season.
NEW! Teleclasses
What is a Teleclass?
A Teleclass is a course that takes place over the phone. They are very cost effective and efficient as you can be in the comfort of your own home or office while you take the course. Everyone taking part dials into a special Conference telephone number at the start time, and it’s as simple as that.
What does it cost?
On top of any fee for the class itself, you will pay for the cost of your telephone call. Since many teleclass conference lines are provided through USA companies we recommend you use one of the many good companies providing cheap phone calls. Personally I use OneTel for my calls to the USA at 3p per minute. This means you pay only around £1.80 for a one hour free teleclass. There are many more companies to choose from offering similar prices.
Alison’s teleclasses will be hosted by 24-7 Coaching. Non-members are welcome to participate in up to 2 free teleclasses as a 'taster' before becoming a lifetime member of 24-7coaching.com.
The Diva Weekend
Specially designed for those busy women amongst you who want to take time for yourselves and rediscover the amazing woman inside. Join us at Harburn House, West Lothian, Scotland on 4th, 5th and 6th March 2005 for an extraordinary weekend .
Diva
for women who want more
Click Here to…..
Find useful links and further information
The Recruitment Confidence Index Staff Retention Survey Report (2004) is now available from the Cranfield School of Management 01234 754808 or www.rcisurvey.co.uk.
Having difficulty with this eNewsletter format? Send us your full postal address to get your paper copy.
Autumn Tip
The leaves are turning to beautiful colours and falling from the trees. They have served their purpose, and it’s time for them to go. Take a look at the habits or ways of working that have served you well in the past. Which of these is it now time for you to drop? Which habits need to fall away so that you can establish new ways of working and being for the way things are now?
Stay in Touch
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